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Explore serviceServices · Managed IT Support
Support your team can actually rely on.
One accountable team for everyday IT problems — remote first, onsite across Sydney when the issue needs hands on it.
Who it's for: Businesses with no internal IT, or an internal person who needs backup and escalation.
Problems this service solves
What we usually find first.
- Issues get reported by text, email and hallway conversation, then get lost
- Nobody can say how long a problem has been open, or who owns it
- New starters are not ready on day one
- The same faults keep coming back every few weeks
- Onsite problems wait because everything is handled remotely
What PINE takes ownership of
Grouped responsibilities, with one accountable team.
People and everyday issues
Logins, printing, applications, email, devices and the small problems that stop work.
Accounts and onboarding
New starters, leavers, permissions and standard device builds handled the same way each time.
Escalation and onsite
Level 2 and 3 engineering, vendor liaison and attendance across Sydney when hands are needed.
Tracking and reporting
Every request logged, updated and closed, with a history you can review.
How support actually runs
Follow an issue from raised to improved.
Pick an example and step through how the same process applies.
Issue raised
The staff member emails or calls support and the request is logged with device, location and impact.
- Logged against the user and their device
- Impact recorded so urgent issues surface first
- Automatic acknowledgement with a reference
How we work
Discover, stabilise, improve.
Discover
Understand the users, systems, risks and recurring problems.
Stabilise
Address urgent issues, establish ownership and document the environment.
Improve
Reduce repeated problems and work through a practical roadmap.
Related services
Delivered under the same support relationship.
Run the systems behind them
Business networks designed, built and documented properly — firewalls, switching, Wi-Fi, VLANs and remote access.
Explore serviceReduce risk in a practical order
Practical controls in Essential Eight order: identity, patching, application control and least privilege.
Explore serviceNext step
Talk to us about managed it support.
A short conversation about what you have now and what's causing trouble is enough to start.