Keep your people working
Level 1–3 helpdesk for your people, devices and software — one number to call when something stops working.
Explore serviceServices · Documentation & Standards
IT knowledge that belongs to the business.
A living record of your environment, kept current as work happens — so nothing depends on one person's memory.
Who it's for: Businesses where IT knowledge lives in one person's head — or nowhere at all.
Problems this service solves
What we usually find first.
- Key knowledge sits with one person
- Nobody can list every device, licence or vendor with certainty
- Passwords and access details are shared informally
- New engineers take weeks to become useful
- Recovery details are scattered across inboxes
What PINE takes ownership of
Grouped responsibilities, with one accountable team.
Environment records
Users, devices, network, cloud services and vendors kept current.
Access and credentials
Where administrative access lives and who is allowed to use it.
Standards
Agreed builds, naming and processes so work is repeatable.
Recovery information
The details someone would need on the worst day, written down.
Sample environment map
This is what documented actually means.
Select an area to see what we record and why it matters when something goes wrong.
Users
Who works here, what they can access and who approves changes.
- Roles and access profiles
- Joiner and leaver history
- Approvers for access requests
How we work
Discover, stabilise, improve.
Discover
Understand the users, systems, risks and recurring problems.
Stabilise
Address urgent issues, establish ownership and document the environment.
Improve
Reduce repeated problems and work through a practical roadmap.
Related services
Delivered under the same support relationship.
Make your cloud work properly
Tenant configuration, licensing, identity and an email, SharePoint and Teams structure people can actually use.
Explore serviceRun the systems behind them
Business networks designed, built and documented properly — firewalls, switching, Wi-Fi, VLANs and remote access.
Explore serviceNext step
Talk to us about documentation & standards.
A short conversation about what you have now and what's causing trouble is enough to start.