Services · Backup & Recovery

Backups that have been proven, not assumed.

Designed coverage across endpoints, servers and Microsoft 365, monitored daily and restore-tested on a schedule.

Who it's for: Any business whose operations stop if a file server, mailbox or line-of-business app disappears.

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Problems this service solves

What we usually find first.

  • Backups run, but nobody has restored from them
  • Cloud data is assumed to be protected automatically
  • There is no agreed answer to how much data you could afford to lose
  • Recovery steps live in one person's head
  • Nobody has estimated how long a full recovery would take

What PINE takes ownership of

Grouped responsibilities, with one accountable team.

Coverage

Deciding what must be protected — servers, endpoints, Microsoft 365 and line-of-business data.

Protection and retention

Backup schedules, retention and an offsite or immutable copy.

Restore testing

Scheduled test restores so recovery is proven, not assumed.

Recovery documentation

Written recovery order, contacts and access details.

Recovery timeline

What actually happens if the worst day arrives.

Incident

Something is lost, encrypted or unavailable — and the clock starts.

  • Impact and affected systems identified
  • Escalation triggered with named owners
  • Communication to staff about what to stop doing

RPO in plain language: how much recent work you could afford to redo. RTO in plain language: how long you could operate before systems must be back. We agree both in writing before designing the backup.

How we work

Discover, stabilise, improve.

  1. Discover

    Understand the users, systems, risks and recurring problems.

  2. Stabilise

    Address urgent issues, establish ownership and document the environment.

  3. Improve

    Reduce repeated problems and work through a practical roadmap.

Related services

Delivered under the same support relationship.

Keep your people working

Level 1–3 helpdesk for your people, devices and software — one number to call when something stops working.

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Make your cloud work properly

Tenant configuration, licensing, identity and an email, SharePoint and Teams structure people can actually use.

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Run the systems behind them

Business networks designed, built and documented properly — firewalls, switching, Wi-Fi, VLANs and remote access.

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Next step

Talk to us about backup & recovery.

A short conversation about what you have now and what's causing trouble is enough to start.

Book an intro callRun the IT Health Check