Self-help
Common issues, explained plainly.
Pick a problem to see the likely cause, what we'd do about it, and how it gets prevented.
Critical — response within 1 business hour
Our email has stopped sending or landing in junk
- Likely cause
- Usually a DNS/authentication gap (SPF, DKIM or DMARC), a mailbox sending limit, or a compromised account being throttled by Microsoft.
- What we do
- We check mail flow and message trace, confirm the account isn't compromised, correct the DNS records, and release the sending restriction.
- How we stop it happening again
- Correct SPF/DKIM/DMARC records, MFA on every mailbox, and alerting on unusual sending behaviour.
Quick guidance
Self-help assistant.
General guidance about PINE services, Microsoft 365, networks and security. For account-specific help or an active issue, raise a support request instead. Messages you type here are sent to an AI service to generate a reply, so please do not include passwords or personal information.