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Level 1–3 helpdesk for your people, devices and software — one number to call when something stops working.
Explore serviceServices · Network Engineering
A network you can explain, extend and troubleshoot.
Firewalls, switching, Wi-Fi, VLANs and remote access — designed, built and documented properly, so the next person in the comms room isn't guessing.
Who it's for: Offices, clinics, warehouses and multi-site businesses outgrowing consumer-grade gear.
Problems this service solves
What we usually find first.
- Wi-Fi drops in the same parts of the building and nobody knows why
- The network grew site by site with no documentation
- Guest, staff and device traffic all share the same network
- The firewall rule set has never been reviewed
- Cabling and patching are unlabelled, so every fault takes longer
What PINE takes ownership of
Grouped responsibilities, with one accountable team.
Connectivity and perimeter
Internet services, firewalls, VPN and remote access.
Switching and segmentation
Managed switching, VLANs, patching standards and PoE planning.
Wireless
Coverage designed for the actual floor space, with separated guest access.
Monitoring and lifecycle
Firmware, licences, warranty dates and health visibility.
Interactive
Anatomy of a well-built business network.
Hover or tap any part of the diagram to see what it does, and what we make sure is actually in place.
Select a part of the network to see what PINE looks after and why it matters.
Read this diagram as text
- Internet & connectivity: Your link to the outside world — and the first thing everyone blames. Business-grade service with a documented failover path; Static IP where remote access or VPN is required; Monitoring so we see an outage before your staff report it.
- Firewall & perimeter: A real business firewall, not the ISP modem sitting in the corner. Documented rule set with change history; Site-to-site and remote-access VPN; Firmware patching and licence tracking.
- Switching & segmentation: Managed switching with VLANs keeps staff, guests, voice and cameras apart. Separate VLANs for staff, guest, voice and IoT devices; Labelled patching and an up-to-date port map; PoE budget planned for access points and phones.
- Wi-Fi coverage: Access points placed by design, not by whichever wall had a spare cable. Coverage plan for the actual floor space; Separate guest SSID that can't reach internal systems; Central controller for updates and health visibility.
- Servers & storage: On-prem workloads that still need patching, monitoring and backup. Patch and health monitoring with alerting; Backups with an offsite copy and tested restores; Documented admin access and warranty dates.
- Endpoints: Laptops, desktops and mobiles — the part your team actually touches. Standard build and enrolment for new starters; Endpoint protection reporting to one console; Asset register with age and replacement planning.
- Identity & cloud: Entra ID, email, Teams and SharePoint — where most incidents now start. MFA and conditional access on every account; Separate admin accounts and least privilege; Defined Microsoft 365 backup and recovery approach.
How we work
Discover, stabilise, improve.
Discover
Understand the users, systems, risks and recurring problems.
Stabilise
Address urgent issues, establish ownership and document the environment.
Improve
Reduce repeated problems and work through a practical roadmap.
Related services
Delivered under the same support relationship.
Make your cloud work properly
Tenant configuration, licensing, identity and an email, SharePoint and Teams structure people can actually use.
Explore serviceReduce risk in a practical order
Practical controls in Essential Eight order: identity, patching, application control and least privilege.
Explore serviceNext step
Talk to us about network engineering.
A short conversation about what you have now and what's causing trouble is enough to start.