Keep your people working
Level 1–3 helpdesk for your people, devices and software — one number to call when something stops working.
- Helpdesk
- Devices & accounts
- Onsite attendance
Services
Everything a business needs from an IT department.
Six service areas delivered under one support relationship. Choose the one closest to what you need — each has its own page.
Make your cloud work properly
Tenant configuration, licensing, identity and an email, SharePoint and Teams structure people can actually use.
- Tenant & licensing
- Entra ID & MFA
- Migrations
Run the systems behind them
Business networks designed, built and documented properly — firewalls, switching, Wi-Fi, VLANs and remote access.
- Firewalls
- Switching & Wi-Fi
- Remote access
Reduce risk in a practical order
Practical controls in Essential Eight order: identity, patching, application control and least privilege.
- Essential Eight
- Identity & MFA
- Endpoint protection
Recover properly when it matters
Backups that are designed, monitored and proven — including the Microsoft 365 data most businesses assume is already covered.
- Backup design
- Monitoring
- Restore testing
Keep the knowledge in the business
Your environment written down: assets, licences, network, admin access, warranties and repeatable procedures.
- Asset register
- Diagrams
- Procedures
Engagement models
Support shaped around how your team actually works.
Same standards, same response targets — the difference is how much of us is in the building.
Remote
Fully remote helpdesk and management, with onsite arranged as needed.
Hybrid
Scheduled onsite days for hands-on work, with remote support between visits.
Embedded
A full-time engineer based with your team, backed by the wider Provested team.
Being straight with you
Where our scope ends.
PINE is strongest in Level 1–3 support, Microsoft 365 and networking. Deeper work is escalated inside Provested, and we stay accountable for the outcome either way.