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Level 1–3 helpdesk for your people, devices and software — one number to call when something stops working.
Explore serviceServices · Microsoft 365 & Cloud
A Microsoft 365 tenant that is set up, not improvised.
Identity, licensing, email security and collaboration structure reviewed, corrected and documented.
Who it's for: Businesses on Microsoft 365 that grew fast and never had the tenant set up properly.
Problems this service solves
What we usually find first.
- Nobody is certain which licences are in use and which are being paid for
- Old accounts are still active long after people have left
- Files live across email, desktops, Teams and personal drives
- Sharing and guest access were never reviewed after setup
- Everyone assumes Microsoft 365 data is backed up
What PINE takes ownership of
Grouped responsibilities, with one accountable team.
Identity and access
Entra ID, MFA, conditional access, admin separation and joiner/leaver changes.
Licensing and cost
Licence assignment reviewed against actual use so you are not paying for unused seats.
Email and collaboration
Exchange, SharePoint and Teams structured so people can find things.
Device access
How devices enrol and what conditions they must meet before reaching company data.
Recovery planning
A defined approach to backing up and restoring Microsoft 365 data.
Tenant health map
Choose an area to see what we check and why it matters.
Identity
Most incidents now start with an account, not a device.
- MFA coverage across every account, including admins
- Separate admin accounts with least privilege
- Conditional access rules that match how people actually work
- Stale and shared accounts identified
How we work
Discover, stabilise, improve.
Discover
Understand the users, systems, risks and recurring problems.
Stabilise
Address urgent issues, establish ownership and document the environment.
Improve
Reduce repeated problems and work through a practical roadmap.
Related services
Delivered under the same support relationship.
Run the systems behind them
Business networks designed, built and documented properly — firewalls, switching, Wi-Fi, VLANs and remote access.
Explore serviceReduce risk in a practical order
Practical controls in Essential Eight order: identity, patching, application control and least privilege.
Explore serviceNext step
Talk to us about microsoft 365 & cloud.
A short conversation about what you have now and what's causing trouble is enough to start.