Status

All systems operational.

This page reflects the status of the platforms PINE uses to support clients. Updated as incidents occur.

99.9%

Uptime target

99.9% availability target across our monitoring and support platforms.

< 0 min

Ticket acknowledgement

Every ticket acknowledged within 15 minutes during business hours.

0

Open incidents

No active incidents affecting client services right now.

Live

Monitoring

Endpoint, backup and network probes run continuously, 24/7.

Helpdesk & ticketing

Tickets are being received and actioned normally.

Operational
Remote support tools

Remote sessions and endpoint agents connecting normally.

Operational
Endpoint monitoring

Device health and patch telemetry reporting normally.

Operational
Backup platform

Scheduled backup jobs completing and verified.

Operational
Network monitoring

Firewall, switch and Wi-Fi probes reporting normally.

Operational
Microsoft 365 services

No provider-side incidents affecting our clients.

Operational

History

Recent incidents and maintenance.

⚙

Scheduled maintenance · Sat 12 Jul 2026, 10:00pm–1:00am AEST

Monitoring platform upgrade. No client-facing impact; alerting paused during the window.

✓

Resolved · Tue 3 Jun 2026, 9:14am–10:02am AEST

Delayed ticket email notifications from our upstream mail provider. Tickets were still received; notifications caught up automatically.

⚙

Scheduled maintenance · Sat 10 May 2026, 9:00pm–11:00pm AEST

Backup platform patching. Backups rescheduled outside the window with no missed jobs.

Affected by something not listed here? Raise a support request and we'll investigate.